ABTA Protected - No Y5238, ATOL Protected - No 11188
Today - 8am to 10pm
01892 836822
info@debbiesvillas.co.uk
Frequently Asked Questions

Frequently Asked Questions

1. Are you ABTA / ATOL registered?

Yes we are both ATOL and ABTA PROTECTED. Our ATOL licence number is 11188. We are a member of ABTA, our ABTA number is Y5238. We are monitored by ABTA and adhere to their Code of Conduct.

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2. How can I reserve a villa or make a booking?

Search through our extensive range of properties to find the perfect holiday home. We also have a 'filter' facility which will assist you with finding the right property for you. When you find a property that you like, you can either book the property online or speak to one of our specialist reservation managers on 01892 836822. We require a non-refundable deposit of £100 or 20% of the total cost, whichever is the greater. This can be paid by Credit/Debit Card, bank transfer or by cheque. We do not charge any surcharge for payments made via credit or charge cards.
The dates on the availability calendar online are accurate to a couple of hours and there is every chance that you will be able to have your chosen villa on your specific dates. However, as the owners also take bookings direct we must ask that you do not book airline tickets or car hire until we have confirmed the dates for you, this normally only takes a few hours.

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3. The price of your villas change frequently - why is this?

As our properties are located in different countries, we have to deal in the local currency - therefore we convert this into Pounds using the current exchange rate (which changes regularly).

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4. What do I need to bring with me to my vacation home?

Every villa has been furnished and equipped to ensure that you have an enjoyable holiday. Each villa contains air conditioning, cable TV, telephone, washer/dryer/ iron and ironing board, kitchen appliances, bed linen, towels, hairdryers, arrival soap and toilet paper.

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5. Do you have any adjoining villas?

Yes we do. If you require this then may we suggest you telephone us and allow us the chance to look at all possibilities with you.

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6. What is the check-in & check-out time?

The standard check-in time is 4:00 p.m and the standard check-out time is 10:00 a.m.

If you would like an earlier check-in, please contact us (a fee may apply). If you would like a later check-out, the best course of action is to contact the local management company during your stay and they will be able to let you know if this is possible. There may be a fee for this service.

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7. When do I pay for the villa?

The deposit payment is due initially when you decide to book the property. The deposit will reserve the property for you until the final payment is due. The remaining balance will be due 8 weeks prior to your arrival date. We will, of course, remind you nearer the time. You can find our full terms and conditions elsewhere on the site.

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8. What is your Cancellation Policy?

The deposit paid is non-refundable. If you cancel after the payment of the final balance then all monies will be forfeited.

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9. What is the £35 Breakages Insurance?

We appreciate that with excitable children on holiday in a strange home that accidents can, and do, happen. This money covers any accidental or unintentional damage, up to £300. If the local management company feels that damage is deliberate or due to gross neglect or in excess of £300 then extra charges will be payable.

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10. Is the property cleaned during our stay?

All villas are professionally cleaned and inspected prior to your arrival. All properties are rented to guests on a "Self-catering" basis. There is a dishwasher, washing machine, dryer, mop, brush and pan for maintaining the property cleanliness during your stay. If you do require any mid-stay cleaning then please contact us at the time of booking and we will be happy to provide you with a quote for this service.

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11. How many people are allowed to stay in each home?

Maximum Occupancy
The following are only guidelines, as some of the properties do not have sleeper sofas or pull out beds. Please check the individual descriptions of each villa for actual details. By Florida state law, occupancy must not exceed what is posted for each home. Maximum occupancy includes infants and children.
3 bedrooms sleep a maximum of 8
4 bedrooms sleep a maximum of 10
5 bedrooms sleep a maximum of 12
6 bedrooms sleep a maximum of 14
7 bedrooms sleep a maximum of 16

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12. How will I receive my confirmation and arrival instructions?

When you book a villa you will receive a confirmation via email, and a letter of agreement will also be posted to your home address. You will also receive a second letter after your final payment has been made. Two weeks before your arrival date we will send you a further letter with directions of how to get to your chosen villa, together with the key code to allow access to your holiday villa. If you have any questions at any time, or do not receive these letters, please do not hesitate to contact us on 01892 836822.

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13. Should I have the pool heated?

Pool heat is available on request all year round. However, during the hot summer months it is not necessary to heat the pools. We do suggest that you consider heating the pool between October and May. The pool heat is preset to a temperature that is considered safe and efficient for the equipment in each villa and cannot be changed. Many of the properties have a spa and the temperature of this is the same as the main pool. (Please do not expect hot-tub temperatures to be available on spas.) Please Note: Electric pool heaters may not provide adequate heating if the air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of our control. Every provision is made to ensure that pools are heated as specified, weather conditions can affect the temperature of the pool. If a pool blanket is supplied in the villa then please use them. These will keep the temperature higher in the pool, and make heating the water quicker.

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14. How close are the Vacation homes to Disney?

All villas are close to Disney, unless otherwise specified. Many companies make wild claims that villas are 5 minutes away - this may be true at midnight in the middle of November - but impossible at 10am in July or August! All figures on our website are accurate, but please feel free to look at Google maps for an independent view!

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15. Are there shops and restaurants nearby?

Yes there are supermarkets, drug stores and restaurants close to all the villas.

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16. Are there golf courses nearby?

We have been told that there are 168 golf courses in Central Florida so all villas will be close to at least one golf course.

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17. Are all the properties non-smoking?

All of the properties are non-smoking. Smoking is permitted outside on the patio area, but please dispose of litter responsibly. Stray cigarette butts can cause untold damage to pool filters.

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18. Are there safes in the villas?

This is at the discretion of villa owners - some villas have them and some don't. For security reasons, we don't specify on our website which ones do/don't, but if this is an important factor for you when choosing your villa, please contact us and we will be able to assist you with this. Some villas also have alarms to provide added security.

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19. Can you really phone the UK free of charge?

Yes some of our villas do have this facility (you will know this by the telephone icon on the villa details when you carry out an availability search). To make the free call, all you have to do is dial a local phone number first followed by the phone number of anywhere in the world, there are instructions by the telephone.

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20. What are the closest airports to the villas?

Orlando International is the closest to most of the villas but Sanford is not too far away either. Check individual villa details for exact distances.

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21. Do I need an International Driving Permit?

No, at the current time there is no requirement for this. We will publicise any changes to this.

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22. ESTAs

ESTA stands for Electronic System for Travel Authorization. International travellers who are seeking to travel to the United States under the Visa Waiver Program (VWP) must apply for an ESTA which will last for two years from the date of application. There is a small administrative fee to be paid for each ESTA (currently $14) and they can be applied for on-line in a few minutes. Some companies have surfaced that will 'apply' on your behalf and charge you an additional fee - you DO NOT need to use one of these companies.

The official website for an ESTA direct from the US Government is:
https://esta.cbp.dhs.gov/esta

Each traveller will need their own ESTA and you will need (for each application) a passport number (and expiry date), a debit or credit card and the address of where you are staying on your first night in the US. The ESTA form also requests a 'Point of Contact in the US' - your villa address will be sufficient for this.

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