ABTA Protected - No Y5238, ATOL Protected - No 11188
Today - 8am to 10pm
01892 836822
info@debbiesvillas.co.uk

1. Debbie's Villas Terms & Conditions

All correspondence and documents are sent to the party leader, the person named above, who is responsible to us for all payments on the booking, for ensuring that party members are kept informed of booking details and for any cancellation charges. The party leader must be at least 21 years of age.

Please check the confirmation and any other documents carefully, immediately on receipt. You must notify us within 7 days of issue if any details are incorrect.

A contract between Debbie's Villas and the Party Leader will come into existence when you have paid a deposit (or full payment within 8 weeks of departure) and we have dispatched our confirmation invoice.

A deposit of £100 or 20% of the total rental cost, whichever is greater, is payable immediately. If you book within 8 weeks of departure the full amount is due at the time of booking. Your deposit is non-refundable in the event of cancellation and other conditions may also apply. These will be advised at time of booking. The balance of your holiday cost is due not less than 8 weeks prior to departure, as shown on the confirmation invoice. If all payments are not made by the due date, we reserve the right to treat your holiday as cancelled by you and a charge of up to 100% of the final invoice total may be levied. Cheques/cash are acceptable at no charge. We are also pleased to say that there is no surcharge for payments via credit or charge cards.

If you book within 8 weeks of departure the full amount is due at the time of booking. Your deposit is Non-refundable in the event of cancellation and other conditions may also apply. These will be advised at time of booking. The balance of your holiday cost is due not less than 8 weeks prior to departure, as shown on the confirmation invoice.

If all payments are not made by the due date, we reserve the right to treat your holiday as cancelled by you and a charge of up to 100% of the final invoice total may be levied.

Cheques/Cash are acceptable at no charge.

We reserve the right to increase/decrease the prices of villas advertised at any time. As our properties are located in different countries, we have to deal in the local currency - therefore we convert this into Pounds using the current exchange rate. The cost of your chosen villa will be confirmed at time of booking. Once your reservation has been confirmed any future increases in costs will not be applied to your booking.

Should you amend the booking after it has been confirmed, we reserve the right to increase the costs to those currently advertised.

Our homes are located in residential areas. Parties that exceed the number of people allowed in each home are forbidden.

You must vacate your villa during the morning of the day of departure, to enable cleaning to be completed prior to arrival of new guests. You are expected to vacate your villa by 10.00am. On arrival your villa will be available from 4.00pm onwards.

The villa will be checked immediately after guest departure.

Should any breakage or damage occur during your stay, you must notify the Management Company immediately. Should the cost of repair or replacement be your responsibility, the Management Company will advise you and expect the costs to be settled during your stay. Debbie's Villas will be notified in this event.

On your arrival, it is in your party's interest to check your villa. If any damage/breakages are found, please contact the Management company immediately. After occupying the villa for 24 hours the above will be void and you will be liable.

If you change your holiday arrangements we will do our best to help you, but you must first send a written request to do so. Any changes made, become effective when we have given you written confirmation. An administration charge of £50.00 will be added to your final invoice.

If you wish to cancel your holiday, you must notify us in writing. Cancellation will become effective from the date it is received at our reservations office. A cancellation notice will be issued by return. All cancellations will result in the loss of all monies paid to Debbie's Villas.

Parents must supervise children at all times, particularly in the pool area, and when accessing the villa via an uncarpeted area. Glassware at the poolside is prohibited. It is an unseen danger to you & others.

Occasionally we have to make changes to and correct errors on our website and other details, both before & after bookings have been confirmed and to cancel confirmed bookings. Whilst we always try to avoid changes & cancellations, we reserve the right to do so. However we promise not to cancel your confirmed booking after your final invoice payment date, unless you have failed to make payments by the due date.

Most changes are minor. Occasionally, we have to make a major change. Within the villa industry, villa owners can occasionally change management companies or decide to sell the villa, which may cause your villa to be unavailable. This is totally unavoidable and an industry-wide problem. Although this is a rare occurrence, if it does happen we will act swiftly in order to remedy the situation. If we do have to make a major change to your booking, we will tell you as soon as possible and you will then have the following options: A. accepting the changed arrangements as offered by us, or B. accepting a replacement villa from us of equivalent or closely similar standard and price, if one is available or C. cancelling, in which case you will receive a quick and full refund of all monies you have paid to us. You must tell us which option you wish to take within 7 days of our offer of the alternate accommodation. If after 7 days, you have not contacted our reservation office we will book a replacement for you.

In the unlikely event that you have a complaint whilst on holiday, you must immediately inform the Management Company. (Details of which will be given to you in the final confirmation letter once the final balance has been received.) This gives us the opportunity to put thing right for you straight away. If you are not completely satisfied with the solution offered or provided, you should immediately put your complaint in writing to Debbie's Villas at info@debbiesvillas.co.uk. We will endeavour to resolve the matter quickly and amicably for you.

However, if you make a complaint to us after you have returned and you have not previously highlighted the issues to us or the management company when in the villa, we will unfortunately not be able to deal with your complaint as 1) you have not given us the opportunity to rectify matters during your stay 2) It will be very difficult to corroborate your complaint as new customers may already be in the property.

Guests and their party are recommended to take out adequate travel insurance. Debbie's Villas, (who act as agent for the owner), the owner of the property themselves and the Management Company cannot be held responsible for any accidents, theft, illness, injury (including animal or insect bites) or damages that may occur to the guest or their party. It is the guest's responsibility to protect the property and its contents against damages, theft or loss, as well as their own property. All such incidents should be reported to the local Management Company immediately so a record can be kept.

In the event you do suffer injury or illness whilst on holiday unconnected with arrangements made by Debbie's Villas, we will endeavour to offer help and guidance and any assistance we can, provided you contact the Management Company responsible for the villa.

If, in the opinion of any person in authority you appear to be unfit or are likely to cause disturbance or damage to the rental villa, we reserve the right to terminate your holiday arrangements with us. We also reserve the right to cancel any booking made under false pretences, for groups exceeding the maximum occupancy of the villa or for other legal reasons.

Florida is a rapidly expanding growth State and therefore construction may occur in or around the development in which your home is located. Debbie's Villas has no control over this, and accepts no liability for any inconvenience or disturbance that may be caused by such construction.

We will not be liable to make alternative arrangements for accommodation nor will we cover any costs you incur or make any refunds.

We cannot and do not accept responsibility for any cancellation, alteration, or amendment to your booking brought about by way of: riot, civil strife, industrial dispute, natural and nuclear disaster, fire adverse weather conditions, technical problems, closure or congestion of airports, cancellations or changes of schedules by airlines and similar events beyond our control.

We are a member of ABTA which means you have the benefit of ABTA's assistance and code of conduct. The travel arrangements you buy from us are covered by ABTA's scheme of financial protection. Find out more

We are also ATOL Protected which means that any flights purchased from us are covered under the ATOL scheme of financial protection. Find out more

By placing a reservation with Debbie's Villas, you are deemed to have accepted our terms and conditions.

All contracts with Debbie's Villas are made subject to the terms of these booking conditions and are governed by English laws and the exclusive jurisdiction of the English Courts.

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2. Attraction Tickets Terms & Conditions

Debbie's Villas has no control over the experiences/attractions/tours that we feature either online or in printed material. All details and descriptions published by us are for guidance only. Debbie's Villas endeavour to ensure that all information and prices on our website and printed material are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances.

Pricing:

The prices quoted on our website and in our printed material apply at the time but sometimes it is necessary to change these without notice. The price of your tickets will be confirmed at the time of booking. Once you have paid for your tickets in full or paid a deposit on a booking, we will not increase the price of your tickets.

Confirmation:

Once a payment has been made for your tickets we will issue a confirmation of booking. It is your responsibility to check this confirmation, and to urgently advise us if there are any errors or omissions. We will not accept liability for any matter arising as a result of such error or omission if you fail to do so. Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the 'if you change or cancel your booking' section below.

If you change or cancel your booking:

If you wish to change or cancel your booking after the confirmation has been sent you should contact us in writing via email to info@debbiesvillas.co.uk and we will try to meet the request. If we are able to make the change requested, a non-refundable administration fee will be payable, as well as any applicable rate changes or extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs might be more expensive the closer to the date that arrangements are to take place so you should contact us as soon as possible.

In the event of a cancellation, any monies received by Debbie's Villas will not be returned. If you cancel after the full amount has been paid we will endeavour to sell the tickets purchased by you to another party should you wish us to do so. Any monies we receive from the sale of these tickets will be returned to you minus an administration fee to cover all costs incurred by Debbie's Villas.

All bookings for Discovery Cove are subject to 100% cancellation fees once we have confirmed the booking to you. There can be no refunds for amendments (for example to change from Swim to Non Swim) or cancellations unless there has been an error by us.

If we change or cancel your booking:

On occasion it may be necessary to amend certain arrangements or cancel them (for example, certain tours and experiences require a minimum number of participants before the tour/experience can take place and if this number is not reached the arrangements will be cancelled). We reserve the right to amend or cancel arrangements at any time. If we have to make a major change or cancel your arrangements, we will tell you as soon as possible and if there is time to do so before the arrangements are due to start, we will offer you the choice of accepting the changed arrangements, having a refund of all monies paid in respect of the changed or cancelled element or accepting an offer of alternative arrangements. You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of any change or cancellation. The above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Force Majeure:

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

Our Commitment:

We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

Our only obligations to you in relation to bookings we make for tickets or vouchers to enable entrance/access to particular attractions or theme parks (other than those which are expressly set out in these conditions) are to take your booking in accordance with your instructions and provide you with a ticket or voucher to enable entry/access to the arrangement(s) in question. We cannot accept any liability for the provision of the arrangements themselves which are provided by the suppliers of those arrangements or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. The terms and conditions of the supplier concerned will apply to the arrangement(s) in question. Copies of those terms and conditions are available on request.

Liability:

We will not be responsible:-

(i) where the arrangements cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable supplier's control;

(ii) where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking;

(iii) for any information about the arrangements that we pass on to you in good faith;

In the event that we are found liable to you under these terms, our maximum liability to you is limited to the cost of the attraction ticket (or the appropriate proportion of this if not everyone in your party is affected).

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Conditions of Suppliers:

The services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

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3. Pool Heating Terms & Conditions

The pool heaters will not heat the pool to 'bath' temperature, but will take the chill out of the water. Very often during the cooler months of the year the pool may still feel 'fresh' but it will not be icy cold.

Pool heaters maintain a water temperature of about 10°F above the actual air temperature, with a maximum of approximately 85°F. An 80°F water temperature will still feel 'fresh' when the outside temperature is in the high eighties. The majority of pool heaters operate for 12 hours each day at the same time as the pool pump is running. They do not operate 24 hours per day. For this reason the pool will feel a little cooler first thing in the morning and will take some time to reach its maximum heat.

Under normal weather conditions the temperature will be around 75°F. However, when the outside temperature drops below 55°F the heater will automatically switch itself off to prevent overheating through constant use. As soon as the temperature rises above 55°F the heater will resume. This does mean, however, that the pool will not be as warm as usual. As this is completely beyond our control and the pool heater mechanism is working to constantly check the outside temperature, a refund will not be given under these circumstances.

Some pools have blankets which are giant bubble wrap covers. In order for the pools to maintain their heat when not in use please place the blanket, bubble-side down on the surface of the pool when not in use, especially overnight.

Guests are not permitted to touch the pool heater controls and in doing so will forfeit any payment made. Any problems should be reported immediately to the local management company.

Pool heating complaints and requests for refunds must be made during the holiday. This is purely because we have no way of validating any claim that the water wasn’t hot enough or that the heater wasn’t working. If you feel it isn’t working during your stay then report it immediately so that the local management company can look into this so that you can fully enjoy the pool – or get it turned off so that you can get a refund for unused days.

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5. Reserve Booking Terms & Conditions

The villa you have selected will be held on our system for you for a maximum of 24 hours.

Should you wish to proceed with this booking then you can do so by following the link in the booking email we have automatically sent you. This will take you through to the payment stage where we require 20% of the cost or £100, whichever is greater.

Should the start date of your booking be within 8 weeks, the whole amount is payable now.

If you have changed your dates or no longer require this villa then you can automatically release the dates and cancel the booking by following the links provided in the booking email as well.

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6. Scooter Hire Terms & Conditions

Scooter hire can be added to your booking as an optional extra. No additional licence or insurance is required for use of these during your holiday but it is the customer responsibility to take care of the scooter during the period of hire.

You will be provided with a contact number of a local person in Orlando - should you have any queries at all please contact them. The scooter breaks down in to several pieces for ease and travel. The battery is removable and chargeable (overnight is usually advised, so you are ready to head off the next day)

The weight limit is around 23 stone.

Any damage caused during the hire period is payable by the customer.

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