Specialists in Orlando villa holidays

Covid-19 Frequently Asked Questions

Some helpful FAQs to explain the Covid-19 Pandemic and the options open to you

Please note though that since this pandemic is rapidly changing any advice, Guidelines and Rules from ABTA, British & American Governments and our Suppliers are changing daily, the situation and our responses may differ from time to time.

  1. Is my holiday protected by ABTA?
  2. I’ve paid the deposit but don’t want to/can’t go on my holiday now, can I have my deposit back?
  3. My balance is due, can I defer the payment date please?
  4. My flight has not been cancelled yet, what are my options?
  5. Will any new dates I choose be the same price?
  6. If I change my dates and then restrictions are lifted, can I go back to my original dates?
  7. I’ve paid the balance for my holiday, but can I have a refund please?
  8. If I cancel my holiday can I claim any of the ‘Optional Extras’ back from you?
  9. Can I cancel my Attraction Tickets?
  10. Can I change the dates for my Attraction Tickets?
  11. How can I ensure that I am not adversely affected in the future by a similar issue?
  12. Covid-19 Guarantee from Debbie’s Villas

1. Is my holiday protected by ABTA?

We are ABTA Protected members and adhere to their strict codes of conduct at all times. Your holiday is protected if Debbie’s Villas cease trading, but the ABTA Protection does not cover bookings which are affected by situations such as a pandemic. If you have purchased a holiday with us that is considered to be a ‘Package Holiday’ then you will be protected under the Package Travel Regulations and you are eligible for a full refund if your booking is significantly affected by the pandemic. A package holiday is one where you have booked at least two elements of your holiday from the same supplier at exactly the same time (and made one payment towards both). However, ABTA are encouraging all Package customers to accept a change of dates, rather than request refunds (which can put a strain on travel companies at this difficult time for the travel industry).

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2. I’ve paid the deposit but don’t want to/can’t go on my holiday now, can I have my deposit back?

Although deposits non-refundable, we are offering to move all deposits to a booking in the future, to be used all the way to the end of 2023, so you will not lose the money you have paid. An admin fee of £25 plus any additional difference in rates due to Seasonal prices changes will apply. If you change the villa as well as the date of your holiday then the admin fee will be £50 plus any additional cost associated with your new villa. Whilst we would prefer not to charge such fees at a difficult time like this, the significant number of booking amendments we are having to carry out is taking up the majority of our time.

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3. My balance is due, can I defer the payment date please?

We initially did allow a slight extension to our Balance due dates but this is now no longer an option. The US has outlined all entry requirements for travellers and no further changes have been suggested. For bookings that include a flight we are very much in the hands of the airlines, and they require payment approximately 14 weeks before departure or the flight could be cancelled. For bookings that do not include flights, we believe that 8 weeks is one of the shortest amounts of time in the travel industry for overseas bookings, with many of our competitors requiring the balance to be paid 12, 16 or even 20 weeks before arrival date.

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4. My flight has not been cancelled yet, what are my options?

We will always try to be as flexible as possible and we understand that you might not yet have all the information you need from your airline before making a decision. However, we still need you to continue with your booking and to pay your balance by the Balance Due date. The options regarding moving your dates/transferring your villa are set out above.

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5. Will any new dates I choose be the same price?

Possibly not. If you are moving from a Low or Mid season date range because of this pandemic and now want to go next Easter the rate will be higher. The prices can easily be seen on our website so that you can choose a date range within your original budget.

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6. If I change my dates and then restrictions are lifted, can I go back to my original dates?

Possibly, but this will depend on your original villa choice still being available for your chosen dates. If not, you would need to choose another villa (and pay whatever the price is of this villa, we can transfer over monies you’ve paid from your original booking). Admin fees might be payable but these will be explained to you before you commit to making the change.

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7. I’ve paid the balance for my holiday, but can I have a refund please?

If Covid affects your booking and you have a Package holiday, we will be able to arrange a refund. If you have ‘accommodation only’ unfortunately this will not be possible but we are offering a change of dates on all bookings or for your monies to be placed into ‘credit’ to be booked/used on a similar priced villa by the end of 2023.

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8. If I cancel my holiday can I claim any of the ‘Optional Extras’ back from you?

Yes we would be able to refund these to you (eg Pool Heating, Barbecue, Mobility Scooter, Cot, Highchair or Upgraded Welcome Pack). The Booking Fee and Breakage Insurance is part of the booking cost and will not be refunded.

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9. Can I cancel my Attraction Tickets?

Yes, the ticket cancellation is your deposit (£10 per ticket). However, we do need to wait for the refund which will be coming from the theme park companies.

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10. Can I change the dates for my Attraction Tickets?

Yes, but since each theme park company has different sets of rules please speak with us for the latest advice.

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11. How can I ensure that I am not adversely affected in the future by a similar issue?

The simple answer is to book a Package Holiday with us, which we have been offering for many years. If you book two elements together (a villa plus Attraction Tickets or a Car Hire) at exactly the same time and you will receive the Protection of the Package Travel Regulations – We are already booking for many customers into 2022 and 2023 so we’d love to hear from you. We also have our Covid Guarantee for your Protection (see below).

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12. Covid-19 Guarantee from Debbie’s Villas

If you book a villa holiday through Debbie’s Villas, with or without Car Hire or Attraction Tickets and both your flight from the UK is cancelled due to the Covid-19 pandemic and the USA Borders are closed, or the FCDO advise against travel to the USA, then we will guarantee to refund the cost of your accommodation. (This guarantee covers all new bookings made from 20th July 2020 and for a minimum of 7 nights).

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