1. Are you ABTA / ATOL registered?
Yes we are both ATOL and ABTA PROTECTED. Our ATOL licence number is 11188. We are a member of ABTA, our ABTA number is Y5238. We are monitored by ABTA and adhere to their Code of Conduct.
Top2. How can I book a villa?
Search through our extensive range of properties to find the perfect holiday home. We also have a 'filter' facility which will assist you with finding the right property for you. When you find a property that you like, you can either book the property online or speak to one of our specialist reservation managers on 01892 836822. We require a non-refundable deposit of £100 or 15% of the total cost, whichever is the greater. This can be paid by Credit/Debit Card, bank transfer or by cheque. We do not charge any surcharge for payments made via credit or charge cards.
The dates on the availability calendar online are accurate to a couple of hours and there is every chance that you will be able to have your chosen villa on your specific dates. However, as the owners also take bookings direct we must ask that you do not book airline tickets or car hire until we have confirmed the dates for you, this normally only takes a few hours.
3. The price of your villas change frequently - why is this?
Our villa prices are adjusted based on availability and exchange rates. As demand increases and availability reduces, prices may rise. Likewise, if availability improves or demand is lower, prices may be more competitive. Exchange rates can also affect pricing, as villa costs are set in US dollars and converted into pounds, meaning changes in the exchange rate can influence the final price you see.
It also means that booking earlier often provides better value, as prices are usually lower when availability is higher. Once a booking is confirmed, your price is locked in and will not change, regardless of future price movements or exchange rate fluctuations. If you see a villa at a price you’re happy with, we recommend booking sooner rather than later. As availability changes and travel dates approach, prices are more likely to increase than decrease.
4. What do I need to bring with me to my vacation home?
Our homes are fully furnished and equipped to ensure a comfortable and enjoyable stay. Each property includes air conditioning, a washer, dryer, iron, ironing board, kitchen appliances, bed linen, towels, and hairdryers. As self-catering properties, we do not typically provide toiletries such as shower gel and conditioner, nor do we supply cleaning products or dishwashing detergent, though previous guests may occasionally leave behind unused items. Each bathroom will have at least one toilet roll provided upon arrival, but guests will need to purchase any additional supplies from a nearby supermarket. Many rooms are equipped with TVs, and several properties now feature Smart TVs; as TV packages vary, we recommend bringing your streaming service login details to enjoy your favourite shows. If you have any questions or need further assistance, we are happy to help!
Top5. Do you have any adjoining villas?
Yes we do. If you require this then may we suggest you telephone us and allow us the chance to look at all possibilities with you.
Top6. What is the check-in & check-out time?
The standard check-in time is 4:00 p.m and the standard check-out time is 10:00 a.m.
If you would like an earlier check-in, please contact us (a fee may apply). If you would like a later check-out, the best course of action is to contact the local management company during your stay and they will be able to let you know if this is possible. There may be a fee for this service.
7. When do I pay for the villa?
The deposit payment is due initially when you decide to book the property. The deposit will reserve the property for you until the final payment is due. The remaining balance will be due 8 weeks prior to your arrival date. We will, of course, remind you nearer the time. You can find our full terms and conditions elsewhere on the site.
Top8. What is your Cancellation Policy?
If you need to cancel your booking after the deposit has been paid but more than 8 weeks before your arrival date, we are usually able to offer flexibility by changing the villa and/or travel dates to suit you. A small administration fee will apply at the time the change is made, but this option means your deposit can be transferred rather than lost.
If a cancellation is made within 8 weeks of the arrival date, unfortunately all monies paid will be forfeited. In this situation, you would need to make a claim through your travel insurance provider. These terms are in place to ensure fairness to our villa owners, who reserve and block out dates—often many months in advance—and may miss out on other bookings as a result of a last minute cancellation.
9. What is the Breakages Insurance?
We appreciate that with excitable children on holiday in a strange home that accidents can, and do, happen. This money covers any accidental or unintentional damage, up to £300. If the local management company feels that damage is deliberate or due to gross neglect or in excess of £300 then extra charges will be payable.
Top10. Is the property cleaned during our stay?
All villas are professionally cleaned and inspected prior to your arrival. All properties are rented to guests on a "Self-catering" basis. There is a dishwasher, washing machine, dryer, mop, brush and pan for maintaining the property cleanliness during your stay. If you do require any mid-stay cleaning then please contact us at the time of booking and we will be happy to provide you with a quote for this service.
Top11. How many people are allowed to stay in each home?
Maximum Occupancy
The following are only guidelines, as some of the properties do not have sleeper sofas or pull out beds. Please check the individual descriptions of each villa for actual details. By Florida state law, occupancy must not exceed what is posted for each home. Maximum occupancy includes infants and children.
3 bedrooms sleep a maximum of 8
4 bedrooms sleep a maximum of 10
5 bedrooms sleep a maximum of 12
6 bedrooms sleep a maximum of 14
7 bedrooms sleep a maximum of 16
12. How will I receive my confirmation and arrival instructions?
When you make your booking with us, you will receive a confirmation via email. You will also receive a balance receipt by email after your final payment has been made. Two weeks before your arrival date, we will send you a letter with directions of how to get to your chosen villa, together with the key code to allow access to your holiday villa. If you have any questions at any time, or do not receive any of this correspondence, please do not hesitate to contact us on email, live chat or on 01892 836822.
Top13. Should I have the pool heated?
Pool heat is available on request all year round. However, during the hot summer months it is not necessary to heat the pools. We do suggest that you consider heating the pool between October and May. The pool heat is preset to a temperature that is considered safe and efficient for the equipment in each villa and cannot be changed. Many of the properties have a spa and the temperature of this is the same as the main pool. (Please do not expect hot-tub temperatures to be available on spas.) Please Note: Electric pool heaters may not provide adequate heating if the air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of our control. Every provision is made to ensure that pools are heated as specified, weather conditions can affect the temperature of the pool. If a pool blanket is supplied in the villa then please use them. These will keep the temperature higher in the pool, and make heating the water quicker.
Top14. How many sun-loungers will my villa have?
This varies from villa to villa - but when we photograph the house, we do not move any around the pool deck - this means you are able to clearly see how many each villa has.
If sun-loungers are important to you, it is best to look at the pool deck photos so that you can see exactly how many there are.
Although we do all we can to keep our information up to date, owners can also increase or decrease the number of sun-loungers without warning.
15. How close are the Vacation homes to Disney?
All villas are close to Disney, unless otherwise specified. Many companies make wild claims that villas are 5 minutes away - this may be true at midnight in the middle of November - but impossible at 10am in July or August! All figures on our website are accurate, but please feel free to look at Google maps for an independent view!
Top16. Are there shops and restaurants nearby?
Yes there are supermarkets, drug stores and restaurants close to all the villas.
Top17. Are there golf courses nearby?
There are approaching 200 golf courses in Central Florida, so all villas will be close to at least one golf course.
Top18. Are all the properties non-smoking?
All of the properties are non-smoking. Smoking is permitted outside on the patio area, but please dispose of litter responsibly. Stray cigarette butts can cause untold damage to pool filters.
Top19. Are there safes in the villas?
This is at the discretion of villa owners - some villas have them and some don't. For security reasons, we don't specify on our website which ones do/don't, but if this is an important factor for you when choosing your villa, please contact us and we will be able to assist you with this. Some villas also have alarms to provide added security.
Top20. Are there telephones in the villas?
This is at the discretion of villa owners – in this modern age of Wifi and ‘Video Calling’, some villas have telephones and some don't. If this is an important factor for you when choosing your villa, please contact us and we will be able to assist you with this.
Top21. Do your properties have security cameras?
In today’s tech-focused environment, many villa owners and management companies choose to fit external video surveillance around their properties. These devices are never installed inside the villa or aimed towards private areas, including the pool deck, as guest privacy is fully respected. You might see features such as video doorbells, which help discourage unwanted visitors and add an extra layer of reassurance during your Orlando holiday.
Some properties may also have outdoor cameras directed towards the pool equipment. This helps owners spot any signs of tampering or incorrect use, as pool systems are valuable and repairs can be expensive. These precautions are simply in place to safeguard the property and support a safe, smooth and worry-free stay for all guests.
If you have any particular concerns or preferences regarding security cameras, please get in touch with us before confirming your booking.
22. What does the word 'Standard' mean on some of your villas?
Our "Standard" homes are clean, comfortable, and fully functional—perfect for families planning to spend most of their time at the parks and exploring the area. As these villas are popular and high-usage rentals, you may notice some signs of wear and tear, but they remain good value and a welcoming base for your holiday.
If you have any questions about a particular home, please feel free to contact us before booking and we’ll be happy to help.
23. Do I need an International Driving Permit?
If you hold a full British driving licence then there is currently no requirement to obtain an International Driving Permit.
Top24. ESTAs
For guests planning a holiday to the United States, including travel under the ESTA Visa Waiver Programme, you may have seen recent media coverage about updated application requirements. While some of these changes have attracted attention, for the vast majority of British holidaymakers the ESTA process remains straightforward and familiar.
An ESTA (Electronic System for Travel Authorisation) is required for British passport holders travelling to the USA for tourism for stays of up to 90 days. This requirement applies to all travellers, including adults, children, and infants, and each person must have their own approved ESTA before travelling. Families and groups can apply together using a group application, with one person submitting and paying for all applications at the same time; however, each traveller still receives their own individual ESTA approval linked to their passport.
ESTA applications are completed online via the official US government website at Official ESTA Application Website, U.S. Customs and Border Protection, or through the official App which can be found in the App store on your mobile phone. Travellers are strongly advised to avoid third-party websites that charge additional fees without offering any added benefit. The application process usually takes around 10 to 15 minutes per person, and, in most cases, approval is granted within a few minutes, although the process could take up to 72 hours at certain times, so it is sensible to apply well in advance of travel. Once approved, an ESTA is valid for 2 years or until your passport expires, whichever comes first, and allows multiple visits to the USA during that period. The current application fee is $40 per person, payable online by debit or credit card.
When applying, travellers are asked to provide standard information including passport details, contact and employment information, accommodation address if known, and an emergency contact. As part of updated requirements, applicants are also asked to provide social media account names and any phone numbers previously used. Importantly, this does not involve providing passwords or login details, nor does it allow access to private messages or personal content. In most cases, the information requested is already publicly available or routinely shared when booking flights, accommodation, or other online services.
While some travellers may initially have concerns around privacy, these additional questions are unlikely to affect genuine British tourists in any meaningful way. For families, couples, and villa guests travelling to Florida or elsewhere in the USA for a holiday, the ESTA process remains uncomplicated. Many travellers also find reassurance in knowing that sensible screening measures are in place, helping to keep the USA a safe and secure destination.
These updates do not change entry requirements for legitimate tourists, nor do they affect your holiday experience once you arrive. Orlando, Florida, and the wider United States continue to welcome British visitors as warmly as ever, with millions travelling each year without issue. We simply recommend applying for your ESTA in good time and ensuring all information is accurate and up to date.
There are certain situations where an ESTA will not be granted. Travellers who have previously been refused a US visa or ESTA, overstayed a past visit, or been denied entry at the border are unlikely to be approved. Certain criminal convictions may also affect eligibility, including offences involving violence, drugs, fraud, or serious moral issues. It’s important to note that the UK Rehabilitation of Offenders Act does not apply to US immigration law, and spent convictions can still be relevant. Minor traffic offences that did not result in arrest or conviction generally do not prevent travel under the Visa Waiver Programme.
ESTA eligibility is also affected by travel to certain countries. Anyone who has visited Iran, Iraq, Syria, Sudan, Libya, Somalia, or Yemen since 2011, or Cuba on or after 12 January 2021, is not eligible to travel under the ESTA scheme and must instead apply for a visa. In addition, travellers who are not citizens of a Visa Waiver Programme country, who hold dual nationality with certain restricted countries, or who have specific serious health conditions that pose a public health risk may also be refused an ESTA.
Providing incorrect, incomplete, or misleading information on an ESTA application can result in refusal, even if the mistake is unintentional. For this reason, it’s essential that all questions are answered honestly and carefully.
If an ESTA is refused, this does not mean travel to the USA is impossible. In these cases, travellers must apply for a visitor visa, which involves a separate application, a fee, and an interview at a US Embassy. Appointment availability can take several months, so early planning is important.
Overall, the ESTA remains a simple and efficient way for British visitors to gain travel authorisation to the United States. With a little preparation and accurate information, most travellers complete the process smoothly and go on to enjoy a stress-free holiday. If you have any questions about ESTA applications or planning your US trip, we are always happy to help.
25. Can I charge my electric car at the property?
As car technology is evolving, some rental cars may be electric cars. If you need to charge your car using the villa electricity, please let us know as we will need to seek permission from the villa owner – this will also incur an additional cost (we will let you know the cost of this once we have spoken with the owner).
Top26. Are your villas Pet-Friendly?
In general, the majority of our villas don't accept pets, but it is possible that some villas will accept Pet bookings which we would not always be made aware of. However a 'double-clean' is always carried out to remove any evidence of the pet. Should you require a villa that does not accept Pets, please speak with us prior to booking and we will double-check any specific properties for you.
Top27. Resort Fees
Some resort communities charge a resort fee, and where applicable this is clearly noted on the individual community page for each property.
The way these fees are applied can vary. In some resorts, the fee is only payable if guests choose to use the on-site facilities. In others, the charge may be linked to vehicle access, such as a fee per car entering the community. In these cases, guests who do not use the facilities or who are not hiring a car may not be required to pay the fee.
Details of any applicable charges, along with the rules specific to each resort, are clearly outlined in advance. However, please be aware that resort fees and policies are set by the individual communities and can occasionally change without prior notice to us.
We always aim to display the most up-to-date information available, and we’re happy to help if you have any questions or would like clarification before booking.
