Privacy Policy
Your privacy is important to us at Debbie’s Villas and this document explains our online practices to you.
We collect various pieces of information about you both from the information that you provide and by using analytical programmes whilst you are on our website. This information may include your name, email address, home and/or work address, telephone numbers, gender, profile pictures, date of birth, relationship status, interests and hobbies, educational details, employment details, IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, frequency and pattern of your service use. This list is not exhaustive and there may be times when we may need to collect additional data for the purposes outlined in this policy.
The only source of this information is you by using our website, placing an order with us or communicating with us electronically, by mail, by telephone or by interacting with us on social media. The legal basis for collecting this information is our legitimate business interests, namely the performance of a contract between you and us at your request, for marketing of our own products and services if you allow us to, or for the legitimate monitoring and improving of our website and services.
Whatever information we collect will be kept for as long as necessary for the purpose for which it was collected. At the end of this retention period this information will be deleted completely or made anonymous so that it can only be used in a non-identifiable way for analytical purposes or business planning. We never sell your information. We share it only with the suppliers who help us run our website and communications — such as our analytics, live chat and email providers — and where we are required to in defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for sharing this information in defence of legal claims is our legitimate right to protect our legal rights, your legal rights and the legal rights of others.
By continuing to use our website and by placing an order for our products and or services you agree with the terms of this policy.
Cookies
We use cookies and similar technologies on our website. When you first visit, a privacy notice lets you accept or decline the optional cookies, and you can change your choices at any time. Cookies that are needed to run the site — including our live chat — are always on, as they are required to provide a service you have asked for.
The cookies we use fall into these categories:
- Functional (always on) — our live chat (Chatwoot) sets
cw_conversation(kept up to 12 months) and_chatwoot_session(deleted when you close your browser) so we can hold a conversation with you. We also setklaro(kept 12 months), which remembers your cookie choices. - Analytics (with your consent) — Google Analytics (
_ga,_gid,_gat) and our own self-hosted Matomo (_pk_*) help us understand how the site is used so we can improve it. - Marketing (with your consent) — the Meta (Facebook) Pixel (
_fbp,_fbc) lets us measure and improve our advertising, and Klaviyo (__kla_id) recognises you across our website and emails so that what we send you is relevant.
Analytics and marketing cookies are only set if you give your consent, and you can withdraw it at any time using the cookie preferences.
