At Debbie's Villas, we're committed to delivering high-quality customer service and aim to exceed expectations every time you book your Orlando villa holiday with us.
The reviews below have been kindly shared by customers who have booked through our company. We hope their experiences will offer helpful insight into the service you can expect when booking with Debbie's Villas.
If you're looking for feedback on a specific property, please visit the individual villa's listing page, where you'll find reviews relevant to that particular home. We hope these comments give you the confidence and reassurance you need when choosing the right villa for you and your family.
Leave a review on Debbies Villas“We always enjoy booking with Debbie's Villas…”
We had a great holiday; this was our third time staying at this villa, and we really like both the villa and the area. It looks the same as the photos on the website. We didn’t need to contact the management company. We did notice a few weevils one day and thought about reporting it, but they went away after a few hours and didn’t bother us again. There was a landline on the wall, but it didn’t seem to be connected, so we weren’t sure if it should be working and we would’ve liked if it had been. We always enjoy booking with Debbie's Villas. The welcome pack is a lovely touch after a long flight.
“booking another villa with Debbie's Villas for 2027…”
Can’t really moan to be honest! When we were over there we thought someone had been in the property, but my brother-in-law didn’t lock the door properly, but we contacted Debbie's Villas about the concerns and and they were straight on it. I can’t ask for anything more than that really, customer service was spot on. Villa was fantastic, it was exactly what we wanted. Can’t really complain because there’s nothing to complain about. We’ll definitely be booking another villa with Debbie's Villas for 2027. There will be 7 of us so will definitely be booking a bigger villa. Booked with TUI before but we didn’t get to choose the villa – we like the flexibility to pay a deposit and then not have to pay up until shortly before you go, you get something booked and you can plan everything else around it. I think its ALL pretty good – it really is!!
“ I have recommended Debbie's Villas already…”
I cannot remember the last time I provided feedback! Firstly you should know I have been 'on the front line' of the service industry for 35 years as an Aftersales Manager within vehicle dealerships, I have a very low opinion of current day customer service/care, millions spent on selling and advertising but zero spent on Aftersales care (policy seemingly to avoid direct customer contact at all costs, should they complain tell them what they want to hear then put phone down they'll get fed up waiting for a response!) Prime reason for using Debbie's villas, I was able to speak to somebody who understood my needs, staff very helpful and the whole process was professional and dare I say it they seem to care! I have recommended Debbie's Villas already and shall continue to do so. Unfortunately costs are becoming to high for a return to Florida next year (I go to watch Drag Racing) but I have kept villa details just in case. The only regret is not heating the pool but that was my choice otherwise excellent property and location spot-on. Keep up the good work.
“We’d certainly look at booking with Debbie's Villas again…”
Very good holiday – tiring but good! Contacted the management company about fuse box as the toaster was tripping it but they came out and sorted it very quickly, whilst we were out. Everyone was shocked how nice it was and the amount of space it gave for 10 people. We’d certainly look at booking with Debbie's Villas again and may return in 2027.
“information provided from Debbie's Villas was fantastic…”
Absolutely amazing holiday, the villa was beautiful. The information provided from Debbie's Villas was fantastic, we have stayed with other companies before, and they don’t give you anywhere near as in-depth information. Thank you – we can’t wait to go back.
“wouldn’t expect anything less from Debbie’s Villas…”
We had a brilliant time! We were extremely pleased with the villa and couldn’t fault it in any way. We wouldn’t expect anything less from Debbie’s Villas, as we’ve stayed in several of your properties before and have never had any issues. The check-in instructions were clear and spot on, and the welcome pack was a lovely touch. We left a few supplies behind, including sealed bottles of water, and left a note for the cleaners as we thought they might be useful for future guests. We would also like to mention how lovely the lady at the community gate was — she always greeted us with a welcoming smile and made us feel comfortable straight away.
“villa was amazing…”
The villa was amazing and in a great location. Kelly from Debbie's Villas was amazing – this was a last minute booking and she was super helpful making sure everything was ready for our stay.
“would book with Debbie’s Villas again.…”
Our stay was ok, the bedroom we stayed in was good, as was the bathroom. We thought the villa looked like the images posted on the website. We did have to contact the management company a couple of times during our stay. Once because the 3-piece suite was filthy which they kindly had steam cleaned for us. Towards the end of the holiday we had to reach out to them again as a part of the microwave fell off and on inspection it was held on by what looked like blue-tac. Unfortunately, this couldn’t be fixed as they had to order a part for it. Overall, we had a good stay and would book with Debbie’s Villas again.
“ will book with Debbie's Villas again…”
Had a lovely time and the villa was great. Lovely pool area and clean. Well equipped kitchen. The only thing I would criticize is that the double bed upstairs need replacing, just like a trampoline, in the end we moved to the single room, they also the bedrooms upstairs need updating to keep with the rest of the house. All as advertised and Debbie's Villas were highly recommended and will book with Debbie's Villas again in the future.
“regularly book with Debbie’s Villas and couldn’t recommend them enough…”
The villa was huge and had plenty of room for 3 families to all be together. It was very nicely decorated and looked like the pictures online. We had no pool heating for the first week as it was broken, we reported this on the Sunday evening, and the management company had it fixed by the Monday afternoon for us. We regularly book with Debbie’s Villas and couldn’t recommend them enough.
“villa was fine …”
Everything was fine, villa was fine. The recycling bins didn't look like they'd been collected on the last day, that was the only thing to mention. We called the management company once about the wifi but we couldn't get through to them. We contacted Debbie's Villas instead and it was sorted.
“definitely use Debbie's Villas again…”
Everything was really good. This is the first time we’ve booked with Debbie's Villas but our family has used them previously – I would definitely use Debbie's Villas again.
“ impressed with the service that we received from Debbie’s Villas…”
Positives : Villa was lovely & in a good location which was quiet and great to come back to after a day at the parks - also handy for Walmart ! We used the walking track on the estate around the larger lake and saw lots of bats and wildlife. Even saw deer outside the back of our villa. Negatives : coffee machine had not been cleaned at all with a dirty pod left in it - the bathroom on the downstairs had black hairs in the drawer with the hairdryer… I had to clean these out … Only one toilet roll provided in each bathroom with no spares anywhere! I would expect one spare minimum. The information sheet that was posted out to us had an outdated phone number on it for contacting the management company (we phoned them to discuss heating the pool which we decided not to in the end). Other than the above comments I was impressed with the service that we received from Debbie’s Villas - my request for a late check out was dealt with by you really well and communication was good.
Debbie's Villas Response: We are sorry to hear about the issues you have mentioned. We have spoken with the management company who have, in turn, reported these cleaning issues with the team responsible. They have been reminded that the coffee machine and drawers need to be checked as part of their routine. With regards lack of toilet rolls, these are self-catering homes and spare items and it is standard to only provide one roll per toilet. The contact phone number has been updated. Thank you for bringing these matters to our attention and we apologise if they caused you any inconvenience.
“Tuscan Ridge…”
My family stayed at Tuscan Ridge ( 9th - 16 th of February). We loved the images of this villa but our experience was marrred by the following, 1 The carpet in the living area and bedrooms was a shag pile and was dirty and stained. The carpet was deteriorating around the gripper in parts and my grandsons foot was punctured. 2. The oven billowed black smoke and set off5(3 fire alarms in the house. We also found out that the fan in the oven kept switching off when we tried to cook chicken. 3. The pool had a major intermittent fault. We found the spa pool would switch itself on and was fierce. This happened through the night 4 times. This disrupted the sleep of the two couples sleeping on the ground floor. Additional noise came from the pool generator overnight when the pool should actually be off. 4.The villa in my opinion was dated and could do with an internal facelift. I reported all of these issues to Tony who manages the building. He was helpful but could do nothing short term for the issues I raised. I also emailed Debbie Villas UK who again were responsive and pleasant. Our break was spoiled by the issues I mentioned and although I expected some sort of response from Debbie’s VILLAS when I returned home I have heard nothing. I am not at all impressed with Debbie’s Villas customer service I feel concerned that it was felt okay to hire out a villa with the issues I raised. We all felt disappointed.
Debbie's Villas Response: Thank you for your recent review. We are sorry to hear this. Please be assured that we are looking into the matter for you and will come back to you in due course as mentioned in our email last week.
“Great service as usual from Debbie's Villas…”
The Villa was wonderful as usual. A little lonely this trip as now a Solo traveller. Looking forward to May 17th. Great service as usual from Debbie's Villas, sincerely they are above and beyond.
“ Thank you Debbie’s Villas…”
The villa was great and had everything you could want and need. The villa was lovely and clean, and the community was great and very close to all the parks. The villa accurately matched the pictures online and we didn’t need to contact the management company for any reason. Thank you Debbie’s Villas for organising the refund on pool heating as the weather had a drop in temperature, we would definitely book through you again.
“villa looked even better than the photos…”
We had a great stay. We did experience a few minor issues early on, including a leaking sink, an ant problem, and a missing ironing board and iron. Unfortunately, the management company’s phone number wasn’t working, so we contacted Debbie's Villas directly. Debbie’s Villas were able to reach the management company for us, and they promptly came and fixed the sink, addressed the pest issue, and even provided us with two irons, which was much appreciated. The villa looked even better than the photos online.
“the villa was grand…”
We had a fantastic time; it was the coolest we have ever seen Orlando with one of the days reaching -6 degrees. As a result of this we did have a few issues with the smoke detectors and the cold, but Debbie’s Villas and the management company were very prompt to respond. The only other minor thing was we noticed a little bit of a leak underneath the left-hand sink in the main bedroom en-suite, but we didn’t use it after realising this. Overall though the villa was grand we didn’t have any problems.
“clean, well-presented and recognisable…”
The villa was fine, it was clean, well-presented and recognisable from the website photos. We had an issue with the keypad getting in on arrival but the management company were helpful and we got in fine after that. There were no issues with the villa but we wouldn’t stay on the same community again, just because it was in the Disney area and the traffic getting around was awful. We hadn’t used Debbie’s Villas before but they tried hard to find us an alternative villa when we couldn’t have our original one. Everything happened fine when we got there and they responded to our queries. Just one bit of feedback – we had the access information posted to us around Christmas but we went away early so we didn’t receive it in time and had to have it emailed. It would be better if the information was emailed rather than posted.
“will be booking with Debbie's Villas again…”
We had a nice time - the villa was great and we will be booking with Debbie's Villas again in the future.
