At Debbie's Villas, we're committed to delivering high-quality customer service and aim to exceed expectations every time you book your Orlando villa holiday with us.
The reviews below have been kindly shared by customers who have booked through our company. We hope their experiences will offer helpful insight into the service you can expect when booking with Debbie's Villas.
If you're looking for feedback on a specific property, please visit the individual villa's listing page, where you'll find reviews relevant to that particular home. We hope these comments give you the confidence and reassurance you need when choosing the right villa for you and your family.
Leave a review on Debbies Villas“2nd time with Debbie's Villas and the staff are all lovely…”
Villa was adorable and gorgeous, spotlessly clean inside and out, beds comfortable, bed sheets lovely, all well equipped, pool was lovely and warm on arrival. Had one problem on arrival as the wi-fi was not working, the management sorted this in the hour. This is the 2nd time with Debbie's Villas and the staff are all lovely and true to their word.
“Thanks for all of Debbie's Villas efforts…”
We loved the holiday and the villa was great. Few small bits of feedback. Wifi was confusing as the booklet had two different systems in it but we figured it out in the end. Could be more user friendly to take out the wifi passwords and system that's not in use anymore. Also we paid for the BBQ but never used it as it was filthy, so that was a little disappointing. The villa was great but as it was hot and wanted to open the windows this was not easy as many of the latches where broken and could not open the widows. Car arrangement was smooth and easy no hassle at all and the toll pass worked well. Thanks for all of Debbie's Villas efforts, we loved our holiday and will be going again sometime soon.
Debbie's Villas Response: Thank you for your positive comments, we are pleased you thought the villa was great. We have asked the managemtn com;any to update the information in the guest book so future guests are not confused with the wi-fi codes. We are sorry that the BBQ grill you hired was dirty on arrival, we would have been pleased to replace this had we known about it at the time. Opening windows to cool a villa down is generally not adequate but we would have been happy to see if we could have adjusted the air-con temperature had we known at the time. Please let us know when you are ready to book again and we will be happy to ensure you end up in a villa that is right for you and your family.
“would use Debbie's Villas again…”
Amazing place, the villa was beautiful, we had a fantastic time and everything went well - thanks to Debbie's Villas and the Management company who played a big part in this too. We would use Debbie's Villas again. Just a couple of maintenance issues. We noticed that every time they used the iron, it tripped the electrics so it may need replacing, and also sometimes when the dishwasher was on, the water backed up in to the waste disposal.
Debbie's Villas Response: Thank you for your positive comments about the villa and Debbie's Villas. We are sorry to learn of the issues you encountered with a couple of items and have asked the management company to take a look at these as soon as possible.
“used Debbie's Villas many times…”
Had a nice holiday and villa was great - we have used Debbie's Villas many times before and will continue to do so!
“amazing customer service…”
We just wanted to thank you for your amazing customer service and assistance during our holiday! From start to finish it was a pleasure being a customer of Debbie's Villas. We will be booking a Florida holiday again in the very near future for next summer and will be booking through you without a doubt. Every single staff member we came across was so helpful and friendly, a big shout out to MJ who got us over the flight cancellation hurdle.
“would definitely book with Debbie’s Villas again…”
We had a brilliant holiday, the villa was lovely and the location was perfect. The villa was as described and looked like the pictures online. We had no reason to contact the management company. We would definitely book with Debbie’s Villas again, the communication was great.
“Very happy with Debbie's Villas…”
Villa was a bit tired in some areas. In all showers needs re-caulking looked dirty. Main kitchen sink leaking and had a bucket underneath. WC leaking in the queen room en-suite. Didn't report any of these items during our stay as overall we were happy with everything. Very happy with Debbie's Villas easy process and would use them again.
Debbie's Villas Response: We are sorry to learn of the issues that you have mentioned, this is not something that we would want anybody to experience and wish that you had contacted us so that we could have rectified matters immediately. We have since spoken with the management cmpany and asked that they attend to all the matters you have highlighted. We thank you for your positive comments about Debbie's Villas and look forward to your next trip with us.
“would use Debbie's Villas again…”
We used to have our own villa on the same community many years ago. We had a nice stay - thought photos were a true representation of the villa. The villa was tired in some areas but not a complaint e.g pulleys to fans broken for example due to their age. Other than this all was good and would use Debbie's Villas again.
“Debbie’s Villas communication was great…”
The villa was excellent and everything went smoothly. The staff on the car hire desk when we picked up the car were very pushy, which was a shame but not your fault. Debbie’s Villas communication was great.
“have recommended Debbie's Villas to a few people…”
It was perfectly fine. We have recommended Debbie's Villas to a few people as we are very impressed. There are a couple of things that I would mention but this is not a complaint. There is not much privacy on the pool deck – some of the privacy screening would make a big difference. Instructions to lock the front door – we got there in the end but instructions would have been helpful. Also the kettle is in need of replacing, we didn’t report it but if we’d have been there 2 weeks we would have, it made the water taste like sewage! We just boiled water on the stove. One more thing – a phone in the villa would have been great!
“be recommending Debbie’s Villas to everyone…”
Wonderful stay – we were really impressed with the villa; it was fantastic. We usually book directly with owners, and this was our first time using Debbie’s Villas. The whole process was super simple, very efficient, and everything was straightforward. We will definitely be recommending Debbie’s Villas to everyone. During our stay, we did have a minor issue with the hot tub. However, we reported it to the management company and it was resolved immediately. We weren’t there when they first attended, but they were extremely helpful and even came back when they knew we were home to talk us through everything.
“the best villa we have stayed in…”
The villa was brilliant; we all had a great time. We couldn’t fault the villa and wouldn’t hesitate to book to stay here again. We have been going to Florida for 35 years and would say this is the best villa we have stayed in. The management company were great, as were Debbie’s Villas.
“ would happily book with Debbie’s Villas again…”
The villa was excellent and we thoroughly enjoyed our stay. It was very clean, and the facilities, especially the kitchen, were fantastic. We did notice that, following the harsh winter, much of the vegetation around the pool deck had died. This reduced privacy somewhat, as we were overlooked by the nearby trailer park; privacy screens would have been a welcome addition, although we understand the weather was beyond anyone’s control. The road traffic was also noisier than we had expected. We contacted the management company about the pool water level, and they responded promptly and resolved the issue quickly, which we appreciated. On arrival, the front door lock took a few attempts before it worked; as we arrived exactly at 4pm, we weren’t sure if it was on a timer. Overall, we had a wonderful holiday and would happily book with Debbie’s Villas again.
“definitely use Debbie's Villas again…”
The villa was fabulous – it was amazing. We’ve never had one that nice before!! One thing we didn’t mention to the management company was there was a bowl catching water under the sink – we clocked it on the first day so we just kept emptying it but you might want to follow that up. It didn’t bother us!! We’d definitely use Debbie's Villas again.
“We always enjoy booking with Debbie's Villas…”
We had a great holiday; this was our third time staying at this villa, and we really like both the villa and the area. It looks the same as the photos on the website. We didn’t need to contact the management company. We did notice a few weevils one day and thought about reporting it, but they went away after a few hours and didn’t bother us again. There was a landline on the wall, but it didn’t seem to be connected, so we weren’t sure if it should be working and we would’ve liked if it had been. We always enjoy booking with Debbie's Villas. The welcome pack is a lovely touch after a long flight.
“booking another villa with Debbie's Villas for 2027…”
Can’t really moan to be honest! When we were over there we thought someone had been in the property, but my brother-in-law didn’t lock the door properly, but we contacted Debbie's Villas about the concerns and and they were straight on it. I can’t ask for anything more than that really, customer service was spot on. Villa was fantastic, it was exactly what we wanted. Can’t really complain because there’s nothing to complain about. We’ll definitely be booking another villa with Debbie's Villas for 2027. There will be 7 of us so will definitely be booking a bigger villa. Booked with TUI before but we didn’t get to choose the villa – we like the flexibility to pay a deposit and then not have to pay up until shortly before you go, you get something booked and you can plan everything else around it. I think its ALL pretty good – it really is!!
“ I have recommended Debbie's Villas already…”
I cannot remember the last time I provided feedback! Firstly you should know I have been 'on the front line' of the service industry for 35 years as an Aftersales Manager within vehicle dealerships, I have a very low opinion of current day customer service/care, millions spent on selling and advertising but zero spent on Aftersales care (policy seemingly to avoid direct customer contact at all costs, should they complain tell them what they want to hear then put phone down they'll get fed up waiting for a response!) Prime reason for using Debbie's villas, I was able to speak to somebody who understood my needs, staff very helpful and the whole process was professional and dare I say it they seem to care! I have recommended Debbie's Villas already and shall continue to do so. Unfortunately costs are becoming to high for a return to Florida next year (I go to watch Drag Racing) but I have kept villa details just in case. The only regret is not heating the pool but that was my choice otherwise excellent property and location spot-on. Keep up the good work.
“We’d certainly look at booking with Debbie's Villas again…”
Very good holiday – tiring but good! Contacted the management company about fuse box as the toaster was tripping it but they came out and sorted it very quickly, whilst we were out. Everyone was shocked how nice it was and the amount of space it gave for 10 people. We’d certainly look at booking with Debbie's Villas again and may return in 2027.
“information provided from Debbie's Villas was fantastic…”
Absolutely amazing holiday, the villa was beautiful. The information provided from Debbie's Villas was fantastic, we have stayed with other companies before, and they don’t give you anywhere near as in-depth information. Thank you – we can’t wait to go back.
“wouldn’t expect anything less from Debbie’s Villas…”
We had a brilliant time! We were extremely pleased with the villa and couldn’t fault it in any way. We wouldn’t expect anything less from Debbie’s Villas, as we’ve stayed in several of your properties before and have never had any issues. The check-in instructions were clear and spot on, and the welcome pack was a lovely touch. We left a few supplies behind, including sealed bottles of water, and left a note for the cleaners as we thought they might be useful for future guests. We would also like to mention how lovely the lady at the community gate was — she always greeted us with a welcoming smile and made us feel comfortable straight away.
